I can't get in

Some suggestions that may help:

  • (regularly) restart the hub/router (turn off/unplug, wait 5-10 minutes and turn back on.) 
  • (regularly) reboot/restart your pc/laptop/tablet
  • make sure you have a good, UN-interrupted WIFI signal - don't be too far away from your hub/modem/router.
  • do not have too many other tabs open.
  • close all tabs and close your web browser and start again --> go to our home page --> press Play Bridge.
  • If you recently installed new security software, please check the settings or de-activate for BCL.
  • use another web browser - often that works, even if you only use it for one time only.


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